That's the guarantee in one sentence. The longer version below covers what's in scope, what's out, what to do if you ever need to invoke it, and the timeframe. No fine print designed to wriggle out — just clear language.
Workmanship guarantees in our trade are usually buried in fine print. Ours is structured around four claims you can call us on directly.
If something we installed or repaired fails within 12 months of completion because of how we did the work, we return and fix it at no charge. Materials we supplied are covered the same period.
Final invoice matches the written estimate unless scope changes mid-job — and we always talk through changes before continuing. If the invoice ever comes in higher than the estimate without you approving the change, you don't pay the difference. Period.
We don't leave a job site dirtier than we found it. Drop cloths, vacuumed dust, debris hauled off, surfaces wiped down. If you find anything we missed, call us back — we'll handle it without an additional visit charge.
General liability insurance on every job, every visit, no exceptions. Certificate of insurance available on request before we start any work — most clients don't ask, but the option is there if you want it for your records.
We're not going to bury this — every guarantee has limits. Here are ours, in plain language. If you read these and have questions, ask before you book; we'll talk through any specific situation.
Same number you used to book originally — (817) 555-0142. Tell us what's happening. Photos help.
Within one business day for active failures (water leak, falling fixture). Within the week for cosmetic issues (cracked paint, opened seam). Free walkthrough either way.
If it's a workmanship issue, we repair it on the spot or schedule the fix at no charge. If it's outside the guarantee, we tell you why and quote the repair separately — your call from there.
This is the part that matters. We don't lawyer up over guarantee calls. If we got it wrong, we own it; the goal is to make it right and keep the relationship.
Existing client following up on a previous job? Same number, same crew, no separate intake. We'll pull up your job history when you call.
Replies within one business day.